FAQ

Design

Yes, you can save a design that you’re working on, without checking out, by clicking “save project” icon in the top right of the customizer.

You will be prompted to save the project with a name. When you come back and login to your Banner Goat account, visit the My Account page, and continue editing your saved project.

After customizing your design, click the “Continue to proof” button in the top right of the customizer.

You will see a digital mockup of your design that you can proof. If there are any edits you need to make, just click the “X” icon in the top right which will allow you to make any needed adjustments.

If all looks good, click the “Checkmark” icon to begin the checkout process.

There will be no physical banner proof sent. If you have any changes after checking out, please contact us asap.

Almost all aspects of your design can be personalized.

For any design element that is editable, you can click to edit it. You can also change many text items by using the Edit form available from the right customizer menu.

You will see edit options on the customizer toolbar at the top of the screen. Some editing may be limited, such as image placement or sizing, depending on your selected design. Some background elements are “baked into the design” and cannot be changed.

Upload photos or logos while you are personalizing a banner.

In order to upload a new photo, click the placeholder image, or click the Images button on the left side of the customizer.

To replace an image with another, click on the image that is currently in your design, and you will be able to upload a new image to replace it.

Please use JPG or PNG image file types.

  • Files should be at least 300 KB.
  • Images that are too small to print will have a warning symbol once you’ve placed them on your design.
  • If there are any issues with the quality of your images during production, the Banner Goat support team will be in contact with you to make changes.

We’d be more than happy to help you with any issues you have with the website or your design.

Just visit the contact us page and submit the form to send us an email. If you want to talk to someone for support, feel free to give us a call.

Printing

We use state of the art printers to produce vibrant, photographic quality banners. The banner materials are highly durable for indoor or outdoor use. 

All banners are printed in and shipped from within the US.

The full printing process typically takes 1-3 days from your order time.

All orders enter our queue, are visually checked, printed, and then optionally finished with either grommets or pole pockets. Our quality assurance and shipping team then checks and ships your banner to you.

Our banners are high-quality and eco-friendly. We are proud to offer affordable green banners and production.

We use latex water-based inks that can withstand the harshest outdoor conditions, while being better for the environment.

Most banner companies still use harsh/toxic inks and production that are not only bad for the environment, but are known to cause cancer.

Out banner grommets are circular metal add-ons on the corners of banners. These strengthened holes can be used to hang your banner with anything from bungee cords to zip ties or rope, while protecting your banner from tearing due to high wind or long term use.

Banner pole pockets are holes that allow your banner to be held up or displayed with poles. We add pole pockets to the top and bottom of your banner when this add-on has been selected. Or if you have any special requests for size or location of pockets, we can accommodate. Please just let us know in your order notes.

Shipping

Your banners will be processed and printed in 2-3 business days and shipped via FedEx or UPS Ground.

We offer free shipping on all orders (United States only), which will arrive between 1-3 days after shipment.

Please call us or email to change your shipping address as soon as you can.

If we are able to edit it before processing, we will make sure that the banner makes it to the correct address.

Send us an email on our Contact page or hi@bannergoat.com

Returns

Because your design is custom, we are not able to restock and resell your banner. Therefore we do not offer cancellations or returns. If we make any errors, please let us know within 7 days, and we will be more than happy to fix them. Read our full returns policy

Other Questions

We take privacy seriously. You can read all about how your data is used and shared on our privacy policy.

We have a dedicated page for all of our Terms of Service.

Please don’t hesitate to contact us with any additional questions.
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